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Other Services - CDN, Deployment, Configuration, Tuning, Security, Compliance
The Priority Support service provides two valuable features over and above our excellent standard support. The first is preferential treatment over other support requests of equal severity. The second is that your call will auto-escalate to management in the event that all support representatives are on other calls. This service provides you preferential treatment, and ensures that eApps management will respond in the event that your call is not answered promptly.
Priority Support is applicable to all eApps services. Note that Priority Support does not put your request ahead of other requests of a more urgent nature.
Also, Priority Support is not necessary to receive excellent service. All customers receive 24/7 support by phone, email, chat, web form, and Skype at no extra charge.
Priority Support is applicable to all eApps services. Note that Priority Support does not put your request ahead of other requests of a more urgent nature.
Also, Priority Support is not necessary to receive excellent service. All customers receive 24/7 support by phone, email, chat, web form, and Skype at no extra charge.
This is a redundant, enterprise grade Load Balancer service. The service is ideal for spanning across multiple data centers, ensuring maximum uptime for your application. The service can be configured for any eApps servers (Virtual Cloud Server, Platform as a Service - PaaS). The fee is $30 per month for most configurations, with a one time set up fee.
The use of this service assumes that you already have the required application and database servers and configuration in place. If not, we can assist you with spanning your application servers and database servers geographically. Contact eApps Sales for information on how to span your application across multiple data centers, or if you want to use this service with non-eApps servers.
Load Balancer Service Includes:
List of Features:
The use of this service assumes that you already have the required application and database servers and configuration in place. If not, we can assist you with spanning your application servers and database servers geographically. Contact eApps Sales for information on how to span your application across multiple data centers, or if you want to use this service with non-eApps servers.
Load Balancer Service Includes:
- 1 Load Balancer Configuration
- 2 Servers specified in the Configuration Routing
- 1 IPv6 address (for access to LB by end users)
- 1 TB Traffic (sufficient for most scenarios, overage rates apply)
- Setup and Testing
- Ongoing Technical Support
List of Features:
- Active/Active or Active/Passive configuration
- 12 Load Balancing Methods
- Instant routing changes (does not rely on DNS)
- Redundant (Layer 7)
- Routing Controlled by Advanced Monitoring
- Session Persistence
- 18 Protocols, Unlimited Ports
- SSL support
- Reverse DNS
The service also includes automatic DDoS mitigation, at no extra charge!
The Load Balancer service is provided through our partner, Total Uptime Technologies.
This free service is provided through our partner StackPath, and is included with all Virtual Cloud Servers and PaaS environments. Within minutes of activation using our wizard, your static content will be delivered through a world-wide content delivery network, increasing the speed of your site. The WAF will protect your site from most robotic hack attempts. Also included is enhanced DDoS protection, which gives you another layer of protection from malicious attacks. Our competitors charge $50, $100 or more per domain per month for a comparable service!
One TB of Site Accelerator traffic, per month, is included with each eApps hosted server, with a reasonable fee for overages.
Enhanced DDoS protection requires that your IP be hidden. Contact Sales for more info.
One TB of Site Accelerator traffic, per month, is included with each eApps hosted server, with a reasonable fee for overages.
Enhanced DDoS protection requires that your IP be hidden. Contact Sales for more info.
Our technicians will set up your site for the Site Accelerator (CDN) and Web Application Firewall (WAF) service, which is included at no charge with your virtual server. The service includes testing the setup and creating WAF white list rules as needed.
Please note that the Site Accelerator and WAF service requires changes to the DNS for the domain name of your site. If your DNS is hosted by eApps, we will make the required changes. If you do not use eApps DNS our technicians will provide the changes that you need to make with your DNS provider.
This assistance service is for one site (domain).
This is a one time fee per site (domain). If you need assistance with multiple sites, please place an order for each additional site.
Please note that the Site Accelerator and WAF service requires changes to the DNS for the domain name of your site. If your DNS is hosted by eApps, we will make the required changes. If you do not use eApps DNS our technicians will provide the changes that you need to make with your DNS provider.
This assistance service is for one site (domain).
This is a one time fee per site (domain). If you need assistance with multiple sites, please place an order for each additional site.
This is a professional service to assist you with the setup, configuration, and testing of a VPN in the Site to Site mode. The service requires that you first purchase an eApps Virtual Server with the “VPN Appliance (OPNsense)” OS Template. An eApps Virtual Server with the VPN Appliance (OPNsense) OS template is a virtual security appliance that can be used to implement an IPSec compliant VPN.
In Site to Site mode, your VPN Appliance will be configured to connect your eApps hosted virtual server to any security device outside of the eApps network via a secure tunnel. The VPN Appliance can also be configured to act as a hub, to connect to multiple external servers or security devices.
This service is for customers that prefer to have eApps assist with the setup and configuration, rather than doing it themselves using the OPNsense administrative interface.
This configuration service will establish a single, functioning, connection. Each connection to a device or server outside of the eApps network is a separate Site to Site connection. For assistance with multiple connections setup, or more complex configurations, contact eApps Sales.
In Site to Site mode, your VPN Appliance will be configured to connect your eApps hosted virtual server to any security device outside of the eApps network via a secure tunnel. The VPN Appliance can also be configured to act as a hub, to connect to multiple external servers or security devices.
This service is for customers that prefer to have eApps assist with the setup and configuration, rather than doing it themselves using the OPNsense administrative interface.
This configuration service will establish a single, functioning, connection. Each connection to a device or server outside of the eApps network is a separate Site to Site connection. For assistance with multiple connections setup, or more complex configurations, contact eApps Sales.
This is a professional service to assist you with the setup, configuration, and testing of a VPN in the Remote Client (Client/Server) mode. The service requires that you first purchase an eApps Virtual Server with the “VPN Appliance (OPNsense)” OS Template. An eApps Virtual Server with the VPN Appliance (OPNsense) OS template is a virtual security appliance that can be used to implement IPSec and SSL based VPNs.
In Remote Client (Client/Server) mode, your VPN Appliance will be configured to connect your eApps hosted virtual server to a remote user's laptop, desktop, or mobile device. Generally this is done to allow users to have a secure, private access to a webapp, or to allow administrators of a webapp to have secure, private access to administrative functions.
This service is for customers that prefer to have eApps assist with the setup and configuration, rather than doing it themselves using the OPNsense administrative interface.
This configuration service will establish a single, functioning, connection to a remote user. eApps staff will, at your request, conduct an online session to instruct you how to easily add additional remote users. For assistance with more complex configurations, contact eApps Sales.
In Remote Client (Client/Server) mode, your VPN Appliance will be configured to connect your eApps hosted virtual server to a remote user's laptop, desktop, or mobile device. Generally this is done to allow users to have a secure, private access to a webapp, or to allow administrators of a webapp to have secure, private access to administrative functions.
This service is for customers that prefer to have eApps assist with the setup and configuration, rather than doing it themselves using the OPNsense administrative interface.
This configuration service will establish a single, functioning, connection to a remote user. eApps staff will, at your request, conduct an online session to instruct you how to easily add additional remote users. For assistance with more complex configurations, contact eApps Sales.
The service includes the following:
- Verify that the operating system and applications are up to date and complete.
- For Java applications, check Java heap memory allocation. For PHP and other program environments, check the memory configuration.
- Review resource usage (CPU load average, memory usage, disk space usage, data transfer rate usage, and total data transfer usage at peak time) over a one week period. We will provide you with a report on the usage and highlight any usage issues.
- Check logs to see if any obvious errors are present.
- Check tmp dir, /var/tmp for possible security problems. Run security scans as needed.
- Review configuration settings for MySQL or PostgreSQL database server. Review logs for obvious signs of performance problems. Review memory allocation and usage. Recommend changes to configuration settings as appropriate.
- Provide a report of our findings and recommendations.
Scope of Work
Analyze performance and provide recommendations for optimal configuration settings for one site/webapp, as well as optimize resource allocations for your Virtual Server. A key part of our analysis will include the use of an advanced application monitoring tool. The dashboard of this tool provides valuable insights into code execution performance. We will provide temporary access to the dashboard so you can view performance metrics and errors, and make corrections to the code. We will also provide a written report with recommendations for server and application configuration adjustments. Upon your approval eApps will make the adjustments and verify that the desired improvements have been achieved. This is a fixed fee, one-time service.
Work Steps by eApps
Note: Application specific tuning of you program code is excluded from the analysis. However, the tool we use will provide visibility on code execution performance. Your developer is responsible for using this information to fix performance issues and bottlenecks in your code.
Analyze performance and provide recommendations for optimal configuration settings for one site/webapp, as well as optimize resource allocations for your Virtual Server. A key part of our analysis will include the use of an advanced application monitoring tool. The dashboard of this tool provides valuable insights into code execution performance. We will provide temporary access to the dashboard so you can view performance metrics and errors, and make corrections to the code. We will also provide a written report with recommendations for server and application configuration adjustments. Upon your approval eApps will make the adjustments and verify that the desired improvements have been achieved. This is a fixed fee, one-time service.
Work Steps by eApps
- Monitor and Analyze - Setup the Site24x7 Application Performance Monitoring agent on the server to collect information about your application's performance.
- Web and application environment tuning - Identify adjustments in the settings for your web and/or application server (Apache, Java, PHP, etc) to efficiently process requests to your site/webapp.
- Database tuning - Using the Site24x7 APM, and other tools to identify adjustments to your database configuration to ensure optimal settings for database processes.
- Server resource optimization - Identify adjustments to the operating environment related to CPU, RAM, disk I/O, and networking with respect to your site/webapp.
- Report - Prepare a report of our findings and recommendations.
- Implement - Implement those recommendations that you approve.
Note: Application specific tuning of you program code is excluded from the analysis. However, the tool we use will provide visibility on code execution performance. Your developer is responsible for using this information to fix performance issues and bottlenecks in your code.
This is a set fee service designed to improve the security of your Linux virtual server. The service is performed by skilled technicians who use automated tools and their experience to analyze your virtual machine and prepare recommendations for improving security. The recommendations provided are also implemented in your virtual server upon your approval unless otherwise noted. The service consists of the following:
GENERAL REVIEW - check for hacks and suspicious files, update software versions
OPERATING SYSTEM AND ENVIRONMENT - review and update users, optimize PHP security settings
WEB SERVER - perform SSL checks and fix as appropriate
MAIL SERVER - restrict to outbound traffic if not used for inbound mail
APPLICATIONS - check permissions for all applications, fix insecure permissions as needed, test for insecure web forms and prepare exceptions list
DATABASE SERVER - disable public IP if not needed, verify strength of passwords, restrict permissions to what is necessary, remove users that are not needed
FIREWALL - Configure IPtables to restrict access to what is needed for both inbound and outbound traffic
FINAL REVIEW
GENERAL REVIEW - check for hacks and suspicious files, update software versions
OPERATING SYSTEM AND ENVIRONMENT - review and update users, optimize PHP security settings
WEB SERVER - perform SSL checks and fix as appropriate
MAIL SERVER - restrict to outbound traffic if not used for inbound mail
APPLICATIONS - check permissions for all applications, fix insecure permissions as needed, test for insecure web forms and prepare exceptions list
DATABASE SERVER - disable public IP if not needed, verify strength of passwords, restrict permissions to what is necessary, remove users that are not needed
FIREWALL - Configure IPtables to restrict access to what is needed for both inbound and outbound traffic
FINAL REVIEW
- Disable unused services
- Install Logwatch to detect and report common anomalies
- Install and tune fail2ban to look for ssh attempts and Apache hacks
- Install mod_security - install and configure mod_security web application firewall
- Provide report on Web app update services for apps used
- Run a security scan against the Virtual Server, fix or advise customer on exceptions
This is a quarterly service to assist you in passing your PCI compliance scan. Based on our review of your quarterly scan report we will update eApps supported application versions and OS packages, and make configuration changes in your environment as needed to pass the scan.
LIMITATIONS: This service requires that you use one of the following PCI scanning services:
PCI 1-2-3 by ControlScan
McAfee
Trustwave
Customers that use a PCI scanning service from a vendor other than those listed above, or that have multiple IPs to scan, should contact sales@eApps.com for assistance. Also, this service does not include fixing the programming of your site, or migrating your site to a new virtual server in the event that the age and versions of OS and software prevent PCI Compliance to be practically achieved.
The service is valid for one virtual server, up to a maximum of five domains on the server.
LIMITATIONS: This service requires that you use one of the following PCI scanning services:
PCI 1-2-3 by ControlScan
McAfee
Trustwave
Customers that use a PCI scanning service from a vendor other than those listed above, or that have multiple IPs to scan, should contact sales@eApps.com for assistance. Also, this service does not include fixing the programming of your site, or migrating your site to a new virtual server in the event that the age and versions of OS and software prevent PCI Compliance to be practically achieved.
The service is valid for one virtual server, up to a maximum of five domains on the server.
Fast response time for your application is the single most important factor in delivering the optimal user experience. In fact, slow applications result in abandonment by users and a higher churn rate.
Application Performance Monitoring (APM) is your secret weapon for achieving fast application speed. It provides the information you need to improve the performance of your application and eliminate errors. APM lets you drill down to the individual lines of code that need improvement. With APM you can identify the root cause of a slow application quickly so you can focus on fixing the problem.
APM is designed to highlight bottlenecks and performance issues in your Java, PHP, .net, Ruby, or Node.js application. With APM you can:
The service is priced by domain. Our technicians will set up the service for you, and provide an overview of the service. eApps support does not include using the tool to analyze or debug your application.
APM is an easy and cost-effective way to analyze the performance of your web application. Try APM today to optimize your application's performance and stay ahead of outages.
Application Performance Monitoring (APM) is your secret weapon for achieving fast application speed. It provides the information you need to improve the performance of your application and eliminate errors. APM lets you drill down to the individual lines of code that need improvement. With APM you can identify the root cause of a slow application quickly so you can focus on fixing the problem.
APM is designed to highlight bottlenecks and performance issues in your Java, PHP, .net, Ruby, or Node.js application. With APM you can:
- Identify Slow DB Queries and failed DB Transactions
- Analyze code execution exceptions
- Visualize your application topology to see how your applications connect and communicate with outside components
- Obtain a comprehensive view of DB operations, with performance metrics and DB usage
- Analyze custom methods to get insight into the operation of your custom code
- Obtain a complete view of how your application's performance impacts end users
- Setup Alerts to notify you by email or SMS/Voice when exceptions occur, or performance metrics do not meet standards. Ten (10) SMS/Voice alerts are included per month
The service is priced by domain. Our technicians will set up the service for you, and provide an overview of the service. eApps support does not include using the tool to analyze or debug your application.
APM is an easy and cost-effective way to analyze the performance of your web application. Try APM today to optimize your application's performance and stay ahead of outages.
This package consists of a set of managed services for clustered applications in our Platform as a Service (PaaS), powered by Jelastic. WordPress, Magento, and Java clusters are eligible for this service.
The following are included in the Support Package:
Operational Support - eApps will ensure that the infrastructure and all server-side software are operating as expected, and will provide technical support for issues related to these components. Support does cover software components that have issues related to program code or third- plugins.
Backups - An infrastructure level backup is included with our PaaS. In addition, we will set up a second local backup. Assistance with off-site backups is also available upon request.
Uptime Monitoring with First Responder - Included are up to five (5) monitors with First Responder service. With this service alerts for the monitors will go directly to eApps Support for resolution. Additional monitors are available for a reasonable fee.
Server Software Updates - Every six (6) months an update will be performed of all operating components, including the database, XtraDB Cluster, LiteSpeed load balancer, LiteSpeed web server, and any other component used to configure the cluster. Updates of components that include program code or plugins, such as WordPress, is not included. eApps will provide assistance with upgrading these components upon request.
Security Scans - Every six (6) months a security scan for vulnerabilities will be performed on the cluster. The type of scan depends on the software used in the cluster. For example, WPscan will be used for WordPress clusters.
The following are included in the Support Package:
Operational Support - eApps will ensure that the infrastructure and all server-side software are operating as expected, and will provide technical support for issues related to these components. Support does cover software components that have issues related to program code or third- plugins.
Backups - An infrastructure level backup is included with our PaaS. In addition, we will set up a second local backup. Assistance with off-site backups is also available upon request.
Uptime Monitoring with First Responder - Included are up to five (5) monitors with First Responder service. With this service alerts for the monitors will go directly to eApps Support for resolution. Additional monitors are available for a reasonable fee.
Server Software Updates - Every six (6) months an update will be performed of all operating components, including the database, XtraDB Cluster, LiteSpeed load balancer, LiteSpeed web server, and any other component used to configure the cluster. Updates of components that include program code or plugins, such as WordPress, is not included. eApps will provide assistance with upgrading these components upon request.
Security Scans - Every six (6) months a security scan for vulnerabilities will be performed on the cluster. The type of scan depends on the software used in the cluster. For example, WPscan will be used for WordPress clusters.
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